Is MINDBODY coercing it's employees and contractors to Lie on Quora?

Earlier this week, we noticed MindBody had hijacked a question on Quora: Does MindBody have competitors? Who are they?  Previously, we and a number of other competitors to mindbody showed up on this page.

Suddenly, the #1 answer was written by Dana Auriemma. With an extraordinary amount of hubris, Dana writes: 

"I have an unbiased point-of-view because I don't work for any of the competitors that are answering this question. "

 Dana conveniently leaves out that she actually WRITES FOR MINDBODY!  Meet MindBody's business blogger, and she actively promotes this writing on her twitter account.

Since Dana is supposedly a business blogger that shares business tips, let me share a business 101 lesson with you: Don't lie and misrepresent yourself on public forums. People will find out.

Quora is supposed to be a place for organic content and honest answers. It's a great place to go to hear all sides of the story. I've read information there we've never read anywhere else. 

From Quora's Crunchbase page: 

Quora is a continually improving collection of questions and answers created, edited, and organized by everyone who uses it. The most important thing is to have each question page become the best possible resource for someone who wants to know about the question.

It seems that mindbody has resorted to lying by omission and has their employees writing fake reviews. Here's another one, this time by Patricia Stern:

 

Of course, Patricia conveniently leaves out that she works for mindbody in tech support. 

If I were Rick Stollmeyer, I'd be worried about this. The NY Times recently reported that the NY attorney general just snared 19 companies in a sting operation for writing fake reviews on sites such as Yelp, Google Local, and City Search.

What's sad about this is that we've even written in the past about how what makes this market so great is that there's room enough here for everyone.

What does it say about a company when they've raised $50 million, yet they're still so insecure that they have to try and game public quora threads, and write fake reviews?

How many customers do you have to start losing before you resort to lying in the open?

 

UPDATE

The Quora thread has now been updated, with most of the comments and 'answers' by mindbody employees either being deleted by the users themselves, or flagged by the Quora staff.

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Introducing Special Events

I'm thrilled to announce today the release of a new feature we're calling Special Events.

We've long wanted to improve how Tula could handle things like workshops, retreats, and other one off events, and we're thrilled with the implementation we've come up with.

Our primary aim is to always make sure Tula is extraordinarily easy to use, and this philosophy can be seen with our implementation of special events.

So how do you make a special event?

We stayed true to the foundation upon which Tula was already built, which is that students buy passes, and these passes give people the rights to attend a class.

Because of this, creating a special event with Tula is almost identical to creating a regular class. First you create a pass that people can purchase, and then you create the class.

Now however, when creating special event passes and special events, there's just a small switch you flip to indicate this is for a special event.

Add your pass (or passes) that people can purchase for your special event.

specialeventpass.png

Next, add your special event or group of events. Importantly, you can make repeating classes to also be special events.

How it works

When you create a special event pass, instead of giving it credits, you indicate how many times is can be used at associated special events. 

Then, when making your special event class, you indicate which special event passes can be associated with that special event. 

Instead of removing credits from students when checking people in, we instead check to make sure that they have a pass for that special event that can still be used. 

And of course, checking people into a special event is just as easy as a regular class. The only difference is, instead of showing you the number of credits they have left, we indicate for you whether they have a valid pass.  And if a student needs to purchase a pass to that special event, we'll only show the valid passes as purchase options.


Indicating special events

Very lastly, whenever a class is a special event, or if a pass is a special event, we'll indicate this reality with a nice red badge. 

 

 

Easy, powerful and flexible

What's so nice about this implementation is that it's very open to a number of different use cases. Have a special event that consists of 15 classes? No problem! Have a single retreat, that can be handled too. Need to have a separate price to special events for members and non-members? That too can be handled with ease. 

We're thrilled to launch Special Events, and we hope you love this new feature as mch as we do.

 

Why you should use Google Analytics at your yoga studio

When you're starting a new business you probably ask yourself, "Do I need a website?" The answer is most definitely YES.

There are a handful of different ways to create a website for your yoga studio. At Tula, we recommend Squarespace or Wordpress. Some people even use Weebly. Your website is far less important than your physical yoga studio, so don't make it too complicated. Squarespace or Wordpress will help you create a suitable website for your yoga studio. The most important goal is that you should be able to update your content quickly and easily.

After you create the website for your yoga studio, are you done? No. You should take advantage of some of the many tools out there to measure the traffic coming to your website. 

We'd like to tell you about Google Analytics today. I'll show you what it looks like and tell you some of the great reasons you should be using it. In the tech world, it's the de facto standard. You just don't put a website out there without it.

Here's what it looks like. This is just one of many views of the traffic into your studio's website. 

Your dashboard can be customized so you see the data you want to see.

Your dashboard can be customized so you see the data you want to see.

Traffic Trends

The graph on your left quickly shows you your traffic trends. It's a graph of the daily visits to your site. You may be able to tie your spikes in traffic to specific events. You might notice a spike when you send an email blast. Someone influential might share one of your classes on Facebook or Twitter. You'll never know unless you're keeping track. 

Your traffic comes from somewhere. Keep track of it with the referral traffic section on Google Analytics. 

Your traffic comes from somewhere. Keep track of it with the referral traffic section on Google Analytics. 

Referral Traffic

One of my favorite screens to look at is referral traffic.  This section will tell you where your traffic is coming from. This is important because you may not actually know. If you see an interesting website referring to yours, you may want to reach out to them and thank them. You may realize your studio's Facebook page has been driving more traffic to your site than usual. If that's the case, you can start to recognize where you should focus your efforts online. This can be the difference in boosting your revenue or missing out on some big opportunities.

Yelp

Tula Yoga Studio has a 5-star rating on Yelp.

Tula Yoga Studio has a 5-star rating on Yelp.

This is Tula Yoga Studio's Yelp page. They have a glowing 5-star review. Yelp is known to drive a lot of traffic to businesses. A bad yelp review can unfortunately cripple some. If you notice your yoga studio's website is getting traffic from Yelp, you may want to start keeping track of your Yelp score. Chances are, if you ever get a bad review, you will lose that traffic from Yelp. Add Google Analytics to your website today and start keeping track.

Your Class Calendar

Most yoga studios have a schedule of classes on their website. Do you know how much traffic your calendar gets? If you knew it received a lot of traffic, would you make sure it was always updated with correct information? If you use Google Analytics, you'll know. You probably get more traffic than you think.

Search Engine Optimization

What happens when you search for yoga studio chicago? 

Simply by typing "yoga studio chicago", people can easily find your studio.

Simply by typing "yoga studio chicago", people can easily find your studio.

Search engine optimization, also known as SEO, is more important than you think. When people don't know about your yoga studio, this is one of the ways they find out. When you use Google Analytics, you'll start to see how much search traffic you get to your website. You'll also see what they're searching for. SEO is a tough cookie to crack, but it's a good thing to know about and understand on the most basic level. Google is important.
 
 
There are many ways to improve your SEO. Having a Yelp profile will likely help you. Getting a local blog to write about you will likely help. There are lots of little things to help, but I am by no means an expert. I wish you the best of luck. 
 
I hope you learned a few things about the important of Google Analytics for your yoga studio's website. If you ever have any questions, write a comment below or email us. 

 

  Tula Software is the world's best software for independent yoga studios. We provide an embeddable class calendar with class registrations and an embeddable online store for students to purchase passes. Sign up today for a free trial.